Responsibilities:

• Support - ordering with internal parties, vendors, service suppliers and partners. Ensure ordering
  and purchasing processes are completed on time, compliant with customer requirements;
  including completion of order forms, ordering via vendor service portal, budget requests (BR)
  and purchase requests (PR), and monitoring progress until acceptance.
• Follow proper escalation procedures and risk management processes, implementing any
  contingency plans agreed with internal stakeholders.
• Manage system admin processes efficiently relating to invoice settlements, ensuring delays are
  minimized for finance payment
• Coordination with sales and project teams for service terminations and manage tasks to ensure
  billing is stopped on time.
• Management of internal cost item (CI) renewal – coordinating with internal teams (sales,
  Presale, Finance, etc) to review expiring CIs followed by managing appropriate system
  requests/tasks.
• Support statistical reports, system clerical support, data input and shipping/courier requests
• Support billing functions – input data, manage monthly billing cycle and billing system tasks.

Requirements:

• University degree holder or relevant professional qualifications status desired
• Experience with telecommunications products and services specifically international and
  managed/customized services (3 years)
• Strong communication and interpersonal skills
• Customer Service Experience
• Confident, independent and able to work under pressure
• Organizational skills and attention to detail and ability to work within deadlines
• Proactive problem-solving
• Ability to multi-task in a very fluid work environment